Frequently Asked Questions
Everything you need to know about your Rabanne experience.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery.
How do I return an item?
You can return items within 14 days of receipt. Please ensure products are in their original condition with all tags attached and use the prepaid label included in your package.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your fragrances and fashion pieces authentic?
Yes, all products purchased directly from our official online store are 100% authentic Rabanne creations.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to a wide range of countries globally. Shipping costs and delivery windows vary depending on the destination and will be calculated at checkout.